IT Support Specialist | IT Support Mitarbeiter (m/w/d) - Referenznummer: 060326-1-ESS

Job Summary

As an IT Support Specialist based in Essen, you will be the primary point of contact for end-users, providing both on-site 'TechLounge' support and floorwalking assistance. Your daily responsibilities include ticket creation and documentation, performing error analysis for 2nd level support, and managing hardware such as Windows notebooks, MacBooks, and mobile devices. You will play a key role in administering users and devices through Azure and Intune, while supporting core technologies like Microsoft Office 365, Citrix VDI, and BitLocker. This role is ideal for professionals who enjoy direct customer interaction and hands-on troubleshooting. The BFI Group offers an attractive package including above-tariff monthly salaries, individual training opportunities, and the chance to work in complex project environments for prestigious German companies. The position is open to experienced professionals as well as career changers and entry-level candidates looking to build a career in IT services.