IT Service Technician - Networking | IT Servicetechniker (m/w/d) - Netzwerk (S0302)
LANCOM Systems GmbH
Job Summary
As an IT Service Technician at LANCOM Systems, you will serve as a critical point of contact for technical customer inquiries, handling Level 1 and 2 support. Your daily responsibilities include diagnosing and resolving technical issues remotely, as well as providing technical assistance for the installation and configuration of innovative networking products. You will work closely with internal development, product management, and sales teams to analyze and document service requirements. This role offers a high degree of autonomy and the chance to work for a leading European manufacturer of network solutions. After an intensive onboarding phase, you will also participate in an on-call rotation for nights and weekends. The position is ideal for proactive professionals who enjoy structured problem-solving in a collaborative, award-winning corporate culture that prioritizes digital sovereignty and employee health.
Required Skills
Education
Qualified IT Specialist (e.g., for System Integration) or a Bachelor's degree in an IT-related field.
Experience
- Professional experience in technical customer support or IT service environments
- Practical experience in the configuration and operation of VPN and network firewall systems
- Demonstrated experience working with desktop and server operating systems including Windows and Linux
- Experience in remote troubleshooting and error diagnosis for network hardware and software
- Proven ability to work collaboratively with cross-functional departments like Development and Sales
Languages
Additional
- Participation in on-call duty (nights, weekends, and holidays) required after initial training period. Remote work/home office options available.