IT Service Technician Onsite Support | IT Servicetechniker im Onsite Support (all genders)

Job Summary

As an IT Service Technician in Onsite Support, you will play a vital role in ensuring the operational stability of a diverse system landscape in Hamburg. Your daily responsibilities include managing 1st and 2nd level support tickets via telephone, email, and a physical service desk, adhering to strict SLAs. You will be responsible for hardware rollouts, maintaining asset data, and troubleshooting technical issues, while also contributing to broader IT projects and process optimization. This role is ideal for a proactive professional who enjoys independent work and direct customer interaction. The position is particularly attractive due to its central Hamburg location with Elbe views, a strong focus on employee health—including an in-house gym and psychological support—and clear pathways for professional growth, such as obtaining ITIL Foundation certification. It offers a secure, permanent contract within a collaborative environment that values personal development and modern workplace ergonomics.