IT Service Technician - Onsite Support | IT-Servicetechniker im Onsite Support (all genders)

Job Summary

As an IT Service Technician, you will be responsible for ensuring the reliable operation of customer-specific system landscapes through comprehensive onsite support. Your daily activities include IMAC/D (Install, Move, Add, Change, and De-install) services, hardware rollouts, and break-and-fix support for desktops, laptops, and mobile devices. You will handle deep-level troubleshooting for 1st and 2nd level support requests, managing tickets within defined SLAs and maintaining professional communication via email, phone, and in-person service counters. Beyond technical support, you will manage printer environments, support conference room technology, and maintain asset lifecycle data. This role is ideal for those who enjoy a mix of technical problem-solving and direct user interaction. The position is particularly attractive as it offers permanent employment, opportunities for professional growth such as ITIL certification, and a supportive environment with health benefits and transportation subsidies.