IT Service Technician Onsite Support 2nd Level | IT Servicetechniker Onsite Support 2nd Level (m/w/d)

Job Summary

As an IT Service Technician for Onsite Support, you will be the primary point of contact for resolving complex technical issues directly at the client's location in St. Leon-Rot. Your day-to-day responsibilities involve providing comprehensive 2nd level support for client systems and end-user devices, including the physical exchange of hardware and the installation of notebooks and PCs. You will be responsible for troubleshooting both hardware and software malfunctions while meticulously documenting all activities within a ticketing system. This role requires a service-oriented professional who can offer expert advice to customers in a dynamic team environment. The position is particularly attractive due to its flat hierarchies, familial atmosphere, and the initial placement through an agency with a clear option for permanent takeover by the client company. It offers a practical environment to expand your technical expertise while working with modern MS Windows and Office environments.