IT Onsite Support Technician | IT Onsite Support (m/w/d)

wu personal GmbH Düsseldorf

Düsseldorf, Nordrhein-Westfalen, Deutschland

Published Mar 5, 2026

Full-time

Fixed-term

Job Summary

As an IT Onsite Support Technician, you will be the primary point of contact for first-level client support within a global technology leader's onsite team. Your daily responsibilities include receiving and processing incident reports, managing service requests, and providing hands-on support for standard applications such as MS Office and current Windows operating systems. You will handle the physical installation, replacement, and troubleshooting (Break-Fix) of hardware devices while ensuring all activities are meticulously documented within a ticketing system. This role is ideal for technical professionals who enjoy direct user interaction and hardware maintenance. The position offers an attractive package including a collective agreement contract, performance-based bonuses, and a high likelihood of permanent placement with a client that employs over 168,000 people worldwide, making it a stable and promising career step in the IT services sector.

Required Skills

Education

Completed technical vocational training (e.g., IT Specialist) or comparable professional experience.

Experience

Professional experience in IT support and hardware installation
Experience working with ticketing systems and troubleshooting PC hardware
Practical knowledge of Windows operating systems and Active Directory
Experience in a technical customer-facing environment

Languages

German (Fluent)English (Basic)

Additional

This is a full-time, fixed-term position under a collective agreement (GVP). Candidates must be available for onsite work at the client's location.