IT Service Manager | IT Service Manager (m/w/d)

Job Summary

This role involves managing and optimizing a comprehensive IT service portfolio for a Munich-based IT services and security provider. As an IT Service Manager, you will be responsible for coordinating service level management, designing process landscapes, and establishing a Service Desk based on ITIL standards. Day-to-day activities include coordinating with specialized departments regarding existing contracts, adjusting service modules to meet customer requirements, and ensuring quality control through rigorous documentation. You will act as a bridge between technical infrastructure—covering data centers, networks (LAN/WAN/WLAN), and Windows environments—and the business needs of the clients. This position is particularly attractive due to its flat hierarchies, flexible remote work options, and a clear path from initial temporary placement to a permanent role. It offers a secure, long-term perspective with professional development opportunities in a modern cloud-focused environment.