IT Administrator 1st and 2nd Level Support | Mitarbeiter im 1st Level Support (m/w/d)

BayCIX GmbH

Dresden, Sachsen, Deutschland
Published Jul 10, 2025
Full-time
No information

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for customers. Day-to-day tasks include communicating with clients via phone, email, and in-person, resolving user queries, creating and maintaining customer documentation, and supporting client projects related to IT environment optimization. The position also entails installing hardware and software and administering customer IT environments. This is an attractive opportunity for a proactive individual who enjoys communication, problem-solving, and is looking to grow into 3rd level support. The company offers a dynamic, family-oriented work environment with opportunities for professional development and work-life balance.

Required Skills

Education

University degree in Computer Science or comparable education

Experience

  • Professional experience in IT support or administration
  • Proactive and independent task execution
  • Experience in communication and consulting

Languages

German (Fluent)English (Fluent)

Additional

  • Not specified