IT Service Desk Technician | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential technical support within a global IT services and engineering firm based in Hamburg. As a Service Desk Technician, you will be the first point of contact for hardware and software issues, managing the end-to-end lifecycle of support tickets via phone and email. Your daily responsibilities include analyzing technical faults, performing remote troubleshooting, and documenting solutions to ensure knowledge retention across the team. For complex issues, you will act as a critical link by escalating cases to specialized departments. This position is particularly attractive for those seeking professional growth, as it offers a clear career development path, individual training programs, and the flexibility to coordinate working hours and locations with management. Initially starting as a temporary placement, there is a strong long-term prospect for permanent takeover by the client company.