IT Service Technician | IT Service Techniker (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Service Technician in Munich, you will join a renowned national IT service provider supporting diverse client environments. Your day-to-day responsibilities involve analyzing and resolving hardware and software malfunctions, providing technical support for Microsoft Windows and Office products, and maintaining comprehensive documentation within a ticketing system. Depending on your specific technical expertise and project assignment, you will handle incoming requests at both First and Second Level support tiers via the IT Service Desk or Helpdesk. This role is ideal for professionals who enjoy direct user interaction and hands-on troubleshooting. The position offers an internationally-oriented work environment with attractive compensation and clear pathways for individual professional development. Initially offered through temporary employment, there is a strong option for permanent takeover by the client company, making this a stable entry point into a large-scale IT organization.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for System Integration, IT Systems Electronician, IT Systems Management Assistant, or Information Electronics Technician).
Experience
- Professional experience in on-site IT service or user support
- Experience in error analysis and troubleshooting for hardware and software
- Experience working within an IT Service Desk or Helpdesk environment
- Practical knowledge of mobile device management and desktop hardware
Languages
Additional
- The position is located in Munich. It is initially a temporary employment role with an option for permanent hiring. Applicants must have a valid qualification or equivalent professional experience in the IT sector.
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