Service Desk Analyst | Service Desk Analyst (w/m/d)

Job Summary

In this role at Komm.ONE, the largest public sector IT service provider in Baden-Württemberg, you will serve as the primary point of contact for users within the 1st level support framework. Your day-to-day responsibilities involve receiving, analyzing, and resolving technical and functional inquiries specifically related to citizen services, document management systems, and school administration cloud solutions. Beyond troubleshooting, you will actively contribute to the digitalization and optimization of internal work processes and documentation. This position is ideal for service-oriented professionals who enjoy direct user interaction and want to ensure high satisfaction levels through adherence to Service Level Agreements. Joining this organization offers the stability of the public sector combined with a modern work environment, including flexible working hours without core times and extensive home office options. You will be part of a dedicated team that values continuous professional development and provides a structured onboarding process through a mentorship concept.