Global Head of Service Excellence | Global Head of Service Excellence (f/m/d)

Job Summary

As the Global Head of Service Excellence, you will be responsible for driving continuous improvement across a global service value chain within the energy sector. Your daily activities will involve leading an international team of business improvement professionals to optimize the spare parts business and establish a robust Sales Excellence function. You will utilize advanced analytics, AI, and CRM data to create transparency through KPIs and dashboards, ensuring that global growth targets are met. This role is highly strategic, requiring you to partner with cross-functional stakeholders to enhance the customer experience and streamline sales processes. It is a unique opportunity to shape a data-driven culture at a global scale within a company dedicated to industrial decarbonization and energy transition. You will have the chance to influence the entire service lifecycle, from operational efficiency to digital customer touchpoints, while fostering a high-performing international team environment.