Customer Success Engineer | Customer Success Engineer (w/m/d)

Job Summary

As a Customer Success Engineer, you will play a pivotal role in bridging the gap between technical software solutions and client satisfaction. Your daily responsibilities involve steering and analyzing customer needs specifically for secure mobile working solutions, conducting external software trainings, and leading workshops. You will act as a technical expert for products like SecurePIM, Apple indigo, and Samsung Knox Native, ensuring smooth releases and feature implementations. This role is highly collaborative, requiring close interaction with product management, sales, and development teams to optimize products based on client feedback. What makes this position unique is the opportunity to work with high-security software approved for classified information (VS-NfD), placing you at the forefront of mobile security technology. You will join an international team that values flat hierarchies and offers flexible work arrangements across Munich, Berlin, or Dortmund, making it an ideal environment for those who enjoy autonomy and high-impact work.