IT Hardware Service Team Lead | Sachbearbeitung (m/w/d) für die Leitung IT-Hardware Service am Standort Köln - Entgeltgruppe 11 TV-L

Job Summary

This permanent role involves leading the IT Hardware Service department for the Cologne District Government. You will be responsible for the cross-site organization of the IT service office and workshop, managing hardware configurations, and overseeing data transmission networks. A unique aspect of this position is acting as an instructor for IT System Electronics trainees, shaping the next generation of technical professionals. You will join a department of approximately 80 employees dedicated to the digital transformation of the North Rhine-Westphalia state administration. This role is ideal for a service-oriented professional who enjoys a mix of organizational leadership and technical hands-on support. The position offers the stability of the German public service (TV-L E11) and the opportunity to contribute to infrastructure that serves over 4 million citizens. Key responsibilities include ensuring hardware availability, managing network support, and maintaining high standards of customer-oriented IT service delivery across multiple government locations.