Head of Technical Customer Service & Onboarding | Leiter:in Technischer Kundenservice & Onboarding

Job Summary

As the Head of Technical Customer Service & Onboarding, you will play a pivotal role in securing long-term customer success and company growth. You will lead and develop a technical team, fostering a positive work environment while overseeing the seamless onboarding of new clients. Your daily responsibilities include optimizing software installation processes, managing technician scheduling (resource planning), and monitoring technical implementations either on-site or via remote access to proactively resolve issues. You will act as a strategic bridge between sales, support, and development departments to ensure a friction-less customer journey. This role is ideal for a service-oriented leader who enjoys a mix of strategic process optimization and hands-on technical management. The position offers a high degree of flexibility with a modern startup atmosphere in an established family business, requiring a presence in the Jena office 2-3 days per week to maintain team cohesion.