Technical Service and Support Specialist | Mitarbeiter technischer Service / Support (m/w/d)

Job Summary

As a Technical Service and Support Specialist, you will serve as the primary technical point of contact for medical practices using Apple-based software solutions. Your daily responsibilities include performing on-site installations, configuring medical device connections, and conducting staff training on Mac, iPhone, and iPad platforms. You will also provide remote support via telephone, troubleshooting hardware and network issues while analyzing bug reports for the development team. As you gain expertise, you will transition into a consultative role, advising clients on optimizing their practice workflows. This position is ideal for tech-savvy professionals who enjoy a mix of independent problem-solving and client interaction. The role offers high flexibility with options for 100% home office in support functions or a hybrid model for technical service, all within a supportive startup-style atmosphere that prioritizes professional development and team cohesion.