Service Engineer | Service Engineer (m/w/d) - Referenznummer: 180226-2-BER
BFI Informationssysteme GmbH
Job Summary
As a Service Engineer based in Berlin, you will be the primary point of contact for technical support, providing 1st and 2nd level assistance to users. Your daily responsibilities include administering Windows workstations, managing Citrix Virtual Desktops, and troubleshooting core IT services. You will handle user management within Active Directory, support network and printing issues, and maintain hardware on-site, including PC imaging and inventory. Additionally, you will set up event technology and video conferencing systems like WebEx. This role is ideal for those who enjoy a mix of remote troubleshooting and hands-on hardware support. The position is particularly attractive as it offers above-tariff salaries, opportunities for professional development, and the chance to work in complex project environments for a well-established IT service provider. It is also open to career changers and entry-level professionals who possess the required technical foundation.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable qualification.
Experience
- Professional experience in 1st and 2nd level IT support, specifically within Windows environments
- Practical experience with Citrix environments and network/VPN connectivity
- Experience in user administration, permissions, and password management in Active Directory
- Experience in structured fault documentation using ticket systems
- Experience in hardware setup, inventory management, and on-site support
Languages
Additional
- Willingness to undergo a security clearance (Sicherheitsüberprüfung); Willingness to undergo a G28 medical fitness examination; Location: Berlin.
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