Hardware Technician | Hardwaretechniker (m/w/d)
BFI Informationssysteme GmbH
Job Summary
As a Hardware Technician at BFI Group in Berlin, you will be responsible for providing comprehensive technical support and customer service for workplace environments. Your daily activities involve the configuration and troubleshooting of mobile devices like iPhones and iPads, as well as executing IMAC-D (Install, Move, Add, Change, Delete) services. You will handle the installation and imaging of PCs, notebooks, printers, and various peripherals. Additionally, you will manage incident tickets and provide remote support to users as needed. This role is particularly attractive because it offers a position within a well-established IT service provider that values professional development and offers above-tariff monthly salaries. It is an excellent opportunity for both experienced professionals and career changers to gain experience in complex project environments with potential for permanent placement at client sites.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification.
Experience
- Professional experience in hardware technology and IMAC-D services
- Experience in customer support for mobile device configuration (iPhone/iPad)
- Experience working with IT ticketing systems
- Experience in remote troubleshooting and user support
- Professional experience in hardware installation and peripheral setup
Languages
Additional
- Location: Berlin. Applicants must provide availability, salary expectations, and a valid phone number. Position is open to career changers and entry-level candidates.
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