Customer Service Implementation Specialist | Implementation Specialist Customer Service (m/w/d) Projekte und Prozessoptimierung

Job Summary

As an Implementation Specialist for Customer Service Projects and Process Optimization, you will play a pivotal role in driving cross-departmental digitalization and reorganization initiatives. Your day-to-day responsibilities involve planning and coordinating projects that automate workflows and enhance the overall customer experience. You will act as a vital bridge between business departments and IT, translating operational requirements into technical specifications. This role is highly collaborative, requiring you to work with internal stakeholders and external partners to ensure projects are delivered on time, within budget, and to high quality standards. Beyond project management, you will develop concepts and standards for implementation and lead training sessions for the customer service team. This position is ideal for a structured professional who enjoys analytical problem-solving and wants to make a tangible impact on operational efficiency within a leading international water treatment company.