Senior IT Service Technician | Senior IT Servicetechniker (m/w/d)

BWI GmbH

Berlin, Berlin, Deutschland
Published Feb 16, 2026
Full-time
Permanent

Job Summary

As a Senior IT Service Technician in Berlin, you will serve as the primary on-site technical contact for the Bundeswehr (German Federal Armed Forces), ensuring the stability and efficiency of one of Germany's most complex IT infrastructures. Your daily responsibilities include resolving incidents and service requests across PC, telephony, LAN, and WAN environments, while maintaining meticulous documentation in ticketing systems. You will handle physical hardware deployments, including the installation of printers and monitors, and participate in infrastructure expansion projects. This role is unique for its contribution to national security and the opportunity to work with high-level partners like Cisco and Microsoft. After an initial onboarding phase, you will join a quarterly on-call rotation to handle critical incidents. The position offers a secure environment with extensive professional development through LinkedIn Learning and a robust company pension scheme.

Required Skills

Education

Completed vocational training as an IT Systems Electronics Technician, IT Specialist for Systems Integration, or a comparable qualification.

Experience

  • At least 3 years of professional experience in IT service and troubleshooting
  • Proven experience in on-site user support for hardware, networks, and telecommunications
  • Experience working with ticket systems and knowledge databases
  • Professional background in IT system electronics or systems integration

Languages

German (Fluent)

Additional

  • Valid Class B driver's license required; physical ability to lift and carry hardware (monitors, printers); willingness to participate in on-call rotations (approx. 1 week per quarter); location-specific role in Berlin.