ITSM Account Administration Specialist | ITSM-Sachbearbeiter Accountverwaltung (m/w/d)

Job Summary

As an ITSM Account Administration Specialist, you will manage the lifecycle of external personnel within the IT Service Management framework using tools like BMC Remedy. Your daily responsibilities include executing onboarding and offboarding processes, managing ticket systems, and handling organizational changes within SRM systems. You will serve as a central point of contact for specialist departments and procurement, ensuring data quality and process compliance. A significant portion of the role involves financial administration, such as monitoring cost centers and account assignments, alongside creating detailed reports and documentation. This position is ideal for professionals who enjoy structured data management and process optimization. The role offers high flexibility with mobile work options, flexible working hours (flextime), and comprehensive support services like corporate pension plans and health management, making it an attractive opportunity for those seeking a balanced professional environment in a technology-driven company.