IT First Level Support Specialist | Mitarbeiter IT (m/w/d) First Level Support

Job Summary

As an IT First Level Support Specialist at Unfallkasse Baden-Württemberg (UKBW), you will serve as the primary point of contact for technical issues, ensuring the smooth operation of IT services for approximately 350 colleagues. Your daily responsibilities include managing the ticket lifecycle—from acceptance and classification to resolution—and coordinating with Second Level Support when necessary. You will handle user and rights administration within Windows Active Directory, monitor server and network systems, and configure end-user devices like notebooks and smartphones. This role is highly dynamic, involving software deployment, troubleshooting IT infrastructure, and contributing to the continuous improvement of ITSM processes and knowledge base articles. The position offers a secure, permanent contract under the TVöD-VKA public service collective agreement, featuring flexible working hours, mobile work options, and a structured onboarding process, making it an ideal environment for a communicative professional passionate about digitalization and user support.