IT Specialist | IT-Specialist (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Specialist for a global IT service provider, you will serve as a central point of contact for technical support requests received via phone, email, or in person. Your daily responsibilities involve the full lifecycle of user support, including incident logging, error analysis, and solution implementation. Beyond troubleshooting, you will manage client installations, handle system administration tasks, and conduct user training sessions. This role offers the opportunity to take ownership of smaller IT projects and collaborate across various departments. The position is ideal for service-oriented professionals looking for a long-term perspective within a company that balances innovation with traditional values. Unique perks include home office options, sabbatical opportunities, and specialized transport benefits like JobRad and JobTicket.
Required Skills
Education
Completed vocational training in an IT field (e.g., IT Specialist for System Integration, IT Systems Electronician, IT Systems Clerk, or Information Electronics Technician).
Experience
- Initial professional experience in IT service and IT support
- Experience in processing user inquiries and error analysis
- Experience in client installation and administration
- Experience in providing technical customer service via multiple channels (phone, email, in-person)
Languages
Additional
- The position is initially via temporary employment (Arbeitnehmerüberlassung) with an option for permanent takeover. No cover letter is required for the application.
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