IT Service Desk Support Specialist | IT Support Servicedesk (m/w/d)

Job Summary

In this role, you will provide essential 1st level technical support for a leading European IT service provider, specifically serving their client, Deutsche Bank. Your daily responsibilities include managing customer inquiries, issuing and collecting loaner equipment, and troubleshooting issues across Windows laptops, MacBooks, iPhones, and iPads. You will act as a consultant for both German and English-speaking users regarding product selection and system usage. Additionally, you will handle technical administration for operating systems, IP telephony, and VPN connections while ensuring all requests are meticulously documented in the ticketing system. This position offers a highly attractive environment within a major corporation, featuring flat hierarchies, modern workspaces, and a strong potential for permanent placement. With a standard 40-hour work week and up to 30 days of vacation, it provides a stable and professional career path in the IT services sector.