IT Technician (1st & 2nd Level Support) | IT-Techniker (m/w/d) 1st & 2nd Level Support

Job Summary

This role is for an engaged IT Technician specializing in 1st and 2nd Level Support within a complex IT system environment. The successful candidate will be responsible for ensuring operational stability, processing support tickets, and performing remote troubleshooting. Key responsibilities include communicating with clients via phone and email, providing regular status updates, and maintaining comprehensive documentation. The position also involves software maintenance, patch management, system monitoring, and contributing to incident and change management processes. This is an excellent opportunity to join a reputable company with a modern IT infrastructure, offering an attractive salary and the potential for permanent employment.