IT Support Specialist (1st Level) | IT-Support (m/w/d) 1st Level

Job Summary

This exciting opportunity is for a dedicated 1st Level IT Support Specialist based in Nuremberg, Germany, working for an established IT service provider. The role focuses on ensuring the stable operation of IT systems, handling incoming support tickets, and resolving technical issues for users via phone, email, and ticketing systems. Key responsibilities include documenting customer communication, performing software maintenance, and managing patches. The ideal candidate will have a completed IT education or relevant professional experience in IT support, strong communication skills, and a willingness to work shifts, weekends, and holidays. This position offers an unlimited contract with the potential for long-term employment and a modern IT environment.