Onsite IT Process Technician | Onsite Techniker IT Prozesse (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role involves providing comprehensive onsite and remote IT support for a commercial vehicle manufacturer in Braunschweig. As an Onsite IT Process Technician, you will manage the full lifecycle of hardware and software, from installing and configuring desktops, notebooks, and mobile scanners to troubleshooting complex issues at the service point. Beyond standard support, you will take on significant responsibility by coordinating IT processes according to ITIL standards, planning resources, and analyzing operational workflows to implement improvements. This position is ideal for an experienced technician looking to step into a role with more organizational responsibility. The environment is international yet offers stable, predictable working hours and a collaborative team atmosphere. Initially offered through a personnel service provider, there is a clear option for permanent takeover by the client company.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for System Integration, IT Customer Support, IT Systems Electronician, or equivalent qualification/experience).
Experience
- Professional experience as an Onsite Technician or in a similar IT support role
- Proven experience in 1st and 2nd level technical support
- Practical experience in troubleshooting hardware and software malfunctions
- Experience in managing and steering IT processes according to ITIL frameworks
- Experience in coordinating appointments, resources, and work packages
Languages
Additional
- Valid Class B driver's license required. Position is located in Braunschweig with a full-time, permanent contract duration.
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