IT Service Desk Specialist | IT Specialist im Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary technical point of contact for both national and international support requests via phone, email, and in-person interactions. Your daily responsibilities involve managing the full lifecycle of user inquiries, from initial error analysis to the implementation of technical solutions. Beyond standard support, you will handle client installation and administration, conduct user training sessions, and take on responsibilities for smaller IT projects. This role is ideal for a solution-oriented professional who enjoys collaborating across different departments to ensure smooth IT processes. The position offers an attractive work environment with a comprehensive onboarding program, flexible working hours, and home-office options, all within a company culture that values appreciation and professional development.