Onsite IT Support Engineer – Apple & Windows | Onsite IT Support Engineer – Apple & Windows (m/w/d)

Job Summary

As an Onsite IT Support Engineer in Frankfurt, you will be the primary point of contact for a leading IT service provider's 'Tech Lounge,' delivering high-quality 1st-level support for a diverse user base. Your daily responsibilities include managing Windows, macOS, and iOS devices through both onsite and remote assistance. You will handle the full lifecycle of hardware through IMAC (Install, Move, Add, Change) processes, manage loaner equipment, and ensure meticulous documentation of incidents and service requests within the ticketing system. This role is ideal for a service-oriented professional who enjoys structured problem-solving and technical troubleshooting in an enterprise-level environment. The position is particularly attractive due to its long-term perspective, modern digital infrastructure, and the opportunity to work with high-end technology across both Apple and Microsoft ecosystems while supporting a prestigious client base.