VIP Support Specialist | VIP Support Specialist (w/m/d)

Job Summary

As a VIP Support Specialist in Munich, you will provide high-touch technical assistance to a select group of high-profile users with demanding requirements for availability and service quality. Your daily responsibilities include direct desk-side support, managing a dedicated VIP hotline, and troubleshooting hardware and software issues across Windows and Apple ecosystems. You will act as a central point of contact, coordinating with second-level support and external vendors to ensure rapid resolution of technical disruptions. This role is ideal for a service-oriented professional who excels in discretion and communication. You will be responsible for the installation and configuration of IT systems, documentation in ticketing systems, and maintaining video conferencing and printing infrastructure. The position offers a permanent contract within a collaborative team environment at digatus, making it an attractive opportunity for those who enjoy high-responsibility roles with direct impact on executive-level user satisfaction.