IT Support Technician (First Level) | First Level Support (w/m/d)

Job Summary

As a First Level Support professional in Berlin, you will serve as the primary point of contact for technical inquiries within a major infrastructure project for a leading IT service provider. Your day-to-day responsibilities involve managing incoming requests via telephone, email, chat, and a ticketing system, ensuring all issues are documented and resolved according to defined SLAs. You will provide hands-on user support for hardware and software issues, perform user administration tasks such as password resets in Active Directory or SAP, and maintain high service quality standards. This role is particularly attractive for those seeking a structured, modern work environment with a focus on digital transformation. It offers a professional entry point into IT service management with a clear onboarding process and the opportunity to work with large-scale corporate and public sector clients.