IT Service Technician 2nd Level Support | IT Servicetechniker (m/w/d) 2nd Level Support

puro Personaldienstleistung GmbH

Berlin, Berlin, Deutschland
Published Feb 10, 2026
Full-time
Permanent

Job Summary

As an IT Service Technician in Berlin, you will join one of Europe's leading IT service providers, supporting digital transformation for a major industry specialist. Your daily responsibilities include providing remote support for various branches across Germany and handling incoming tickets at the internal IT service desk. You will play a key role in network and server management, as well as maintaining VoIP systems and Windows Client environments. The role offers a comprehensive induction process and long-term career development opportunities through professional training. This position is initially via temporary employment with a clear option for permanent takeover. It is an attractive opportunity for those seeking job security, a competitive salary, and 30 days of annual leave within a vibrant, supportive team environment.

Required Skills

Education

Successfully completed vocational training in the IT industry, such as IT Specialist for System Integration (Fachinformatiker Systemintegration), or equivalent qualifications.

Experience

  • Professional experience in IT support and service desk environments
  • Practical experience with Windows Client sectors and ticket-based workflows
  • Experience in network, server, and VoIP system maintenance
  • Background in providing remote technical assistance across multiple locations

Languages

German (Fluent)English (Fluent)

Additional

  • Location: Berlin. Full-time position with 30 days of vacation. Position is based on an initial temporary employment model with a specific option for permanent hire.