IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will provide essential technical assistance to users both on-site at a dedicated 'Techlounge' and via remote support channels. Your daily responsibilities involve delivering 1st-level support for a diverse hardware environment including Windows notebooks, MacBooks, and mobile devices (iPhone/iPad). You will manage the full lifecycle of technical issues—from initial ticket creation in ServiceNow to troubleshooting software installations, OS-related problems, and virtual desktop environments like Citrix. This role is ideal for customer-oriented professionals who enjoy direct interaction with users in both German and English. Working for a leading global IT infrastructure provider with over 20,000 employees, you will benefit from a structured environment that offers long-term project assignments, performance-based bonuses, and a high potential for permanent internal placement. The position combines hands-on hardware handling with sophisticated digital workspace management, making it an excellent opportunity for those looking to broaden their technical expertise in a large-scale enterprise setting.