IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Munich, you will provide on-site technical support for a prominent mechanical engineering company. Your daily responsibilities include handling incoming incidents, performing remote support, and resolving technical issues based on submitted tickets. You will be responsible for classifying problems, documenting solutions in the knowledge base, and ensuring high-quality service delivery. This role is particularly attractive as it offers a position within an established market leader, regular working hours, and a clear path for professional development. The position starts as a temporary assignment with a strong option for permanent takeover by the client company. You will work within a supportive team environment where customer orientation and technical problem-solving are at the forefront of daily operations.