IT Service Technician Team Lead | Servicetechniker Teamleiterfunktion (m/w/d)

Job Summary

This role involves leading a technical service team for a market-leading IT solutions provider in Hamburg. You will be responsible for the day-to-day operational coordination of technicians, ensuring high-quality onboarding for new team members, and maintaining meticulous documentation of all processes. On the technical side, you will resolve hardware and software issues within defined timeframes, specifically working with Windows and iOS environments, notebooks, and PCs. A key part of the role is proactively identifying and communicating system weaknesses to improve service management. This position is ideal for an experienced IT professional looking for a leadership step, offering a high degree of personal responsibility, 30 days of annual leave, and flexible working hours to ensure a healthy work-life balance. The role starts via temporary employment with a clear option for permanent takeover by the client company.