IT Support Specialist (1st & 2nd Level) | IT Support Specialist (m/w/d) – 1st & 2nd Level ANÜ

Job Summary

This role involves providing essential 1st and 2nd level IT support, primarily focusing on telephone and on-site troubleshooting for a client in Bonn. Key responsibilities include managing and resolving incidents related to Windows 10/11 workstations, Microsoft Office, MS Exchange, and Citrix virtual desktop environments, all documented via a ticketing system. The specialist will handle user administration in Active Directory, manage hardware inventory, perform PC imaging, and set up event technology, including Cisco WebEx video conferences. Candidates must possess a minimum of three years of professional experience, very strong German language skills, and expertise in standard IT components and networking basics. This position requires a professional demeanor, flexible working hours (7:00 to 20:00), and mandatory SÜ2 security clearance, with work being predominantly on-site.