System Specialist Operations - Mediation and Rating | System Specialist Operations - Mediation and Rating (m/w/d)

Job Summary

This role requires a System Specialist to ensure the timely and complete processing of traffic data, crucial for end-customer billing and the supply of prepared data to various specialized departments. Key responsibilities include analyzing and optimizing managed systems, establishing robust monitoring, and leading the resolution of complex incidents by coordinating development teams, external vendors, and service providers. You will actively contribute to software quality improvement through incident/problem management and regular review meetings. The specialist supports project phases from feasibility through stabilization post-Go-Live. Furthermore, you will be responsible for automating operational workflows, managing system capacity using dedicated tools, and ensuring strict adherence to prescribed security guidelines, including participation in SOX and Security Audits. This position demands comprehensive IT and process knowledge within the telecommunications sector, coupled with hands-on experience in operating systems, databases, and cloud environments.