IT Support/Helpdesk Specialist | Mitarbeiter IT Support/Helpdesk (m/w/d)

Job Summary

This role involves providing essential 1st and potentially 2nd Level IT Support, ensuring smooth technological operations for clients. The specialist will be responsible for handling incoming incidents and service requests, classifying and dispatching tickets, and managing user support changes. Key daily tasks include providing both telephone and in-person support, addressing issues related to PC hardware, communication technology, and current Windows operating systems. Candidates should possess a background in IT (e.g., IT Specialist certification or equivalent), strong knowledge of IT infrastructure systems (Firewall, Proxy, VPN, Antivirus), and familiarity with Microsoft Office 365/Teams. This position offers an environment with diverse challenges and continuous growth opportunities within a leading European technology services platform, focusing heavily on support and security topics.