IT Support Specialist / Service Desk Technician | Service Desk / IT Support Mitarbeiter (m/w/d)

Job Summary

This role involves serving as the primary point of contact for technical issues within a professional IT environment. As a Service Desk Specialist, you will handle 1st and 2nd level support requests via telephone and remote desktop solutions, ensuring that all incoming tickets are properly documented and dispatched. You will be responsible for troubleshooting PC hardware, communication technologies like VoIP, and various Windows operating systems. The position is ideal for someone who enjoys problem-solving and interacting with different departments to maintain seamless IT operations. Joining FERCHAU offers the stability of a permanent contract and the opportunity to work with modern ticketing systems like Jira or Zendesk. The role is particularly attractive due to its focus on professional growth, offering a structured environment to sharpen your technical profile while benefiting from corporate perks like pension schemes and exclusive employee discounts.