IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager at FERCHAU, you will play a pivotal role in shaping and advancing the company's IT Service Management (ITSM) landscape. Your day-to-day responsibilities involve defining, implementing, and optimizing ITSM processes based on ITIL standards. You will work closely with operational IT teams to expand standardized working methods and service offerings while ensuring clear, target-group-oriented communication with various departments and stakeholders. A significant focus of the role is the digitalization and automation of service processes and the management of service descriptions and guidelines. This position is ideal for professionals who enjoy bridging the gap between business requirements and IT delivery. FERCHAU offers an attractive environment featuring diverse projects for well-known clients, corporate pension schemes, and a culture that promotes professional growth through networking events and continuous challenges in the field of IT infrastructure and security.