Service Engineer - IT Support | Service Engineer (w|m|d) - Support

Job Summary

This Service Engineer role is crucial for ensuring the reliable and smooth operation of the IT systems for one of Europe's largest air rescue organizations. The professional will act as the central point of contact for employees and air crews, providing essential 1st and 2nd-level support for hardware, software, networking, and user rights issues. Key responsibilities include proactive system monitoring, continuous maintenance to minimize downtime, and comprehensive IT asset management, covering the entire lifecycle of hardware. The ideal candidate possesses strong IT administration and system integration knowledge, particularly with the Azure platform, and is skilled in incident, problem, and change management based on ITIL principles. This position requires a proactive, service-oriented team player dedicated to maintaining high-quality IT standards, directly supporting life-saving missions.