Customer Engagement Manager (Biologics/Dermatology) | Gesundheitsmanager (m/w/d)

Job Summary

This key commercial role, based in Central Germany, focuses on customer care and retention within the Biologics Business Unit, specifically targeting Dermatology (Psoriasis and Atopic Dermatitis). The Customer Engagement Manager is responsible for strategically planning and executing innovative engagement strategies, primarily focusing on national and local Key Accounts and networks involving Key Opinion Leaders (KOLs). Day-to-day activities include identifying customer needs, trends, and challenges through market data, developing value-added tools, and utilizing multi-channel and digital approaches. The role requires close collaboration with cross-functional teams such as Marketing, Sales, Medical Affairs, and Market Access to ensure seamless information flow and alignment. Success in this position involves expanding the network of potential customers, providing scientific information on innovative therapy options, and fostering long-term relationships with dermatologists and clinical institutions to sustainably improve patient care.