2nd Level Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This is an exciting full-time, permanent opportunity in Munich for an IT-savvy professional to join a team as a 2nd Level Support Specialist. The role requires strong organizational skills and the ability to maintain composure during busy periods. Day-to-day responsibilities include meticulous documentation of all processes within the ticketing system, scheduling appointments with end-users, and providing hands-on support for IT component setup, relocation, and dismantling. Furthermore, the specialist will execute basic installations, software assignments, and install PCs, notebooks, and monitors directly in the customer environment. The position involves incident management, processing reported malfunctions, and offers excellent prospects for long-term collaboration in an international setting with flexible working hours.