IT Service Employee | Mitarbeiter:in für den IT-Service (m/w/d)

Job Summary

The Technical University of Clausthal is seeking a dedicated IT Service Employee to join its Computing Center team. This role is crucial for maintaining high user satisfaction by serving as the primary contact for all IT support inquiries. Day-to-day responsibilities include independently processing service requests, identifying and resolving technical issues for users, and providing clear, user-friendly solutions. The employee will work closely with other departments, contribute to the expansion and updating of technical documentation, and mentor apprentices. Key qualifications include a completed vocational training as an IT Specialist (System Integration) or equivalent, excellent comprehensive IT knowledge, and deep expertise in modern operating systems like MS Windows, Linux/Ubuntu, and MacOS. Excellent communication skills and a strong customer service orientation are essential for success in this demanding yet rewarding academic environment.