Client Support Specialist | Mitarbeiter Client Support (m/w/d)

Job Summary

This role involves joining a team of IT specialists responsible for ensuring the smooth operation of highly complex client environments, specifically at Frankfurt Airport. The Client Support Specialist will provide essential 1st and 2nd Level Support, both remotely and on-site, addressing customer inquiries related to IT systems. Key daily tasks include processing service requests and incidents using specialized tools, troubleshooting hardware and software issues within defined Service Level Agreements (SLAs), and managing IT hardware installations, repairs, and deliveries. A successful candidate will possess a completed vocational qualification in IT, practical knowledge of Windows operating systems and Microsoft client applications (like Windows 10, MS Office, or Office 365), and experience applying established service concepts and processes. This position offers an attractive opportunity for IT professionals seeking a secure, full-time contract with potential for permanent employment, flexible working hours, and employer-supported occupational retirement provision.