1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for users experiencing technical issues. Day-to-day responsibilities include receiving, analyzing, and classifying IT incidents reported via phone, email, or in person. The specialist will be responsible for documenting all issues within a ticketing system, tracking them through resolution, and escalating complex problems to system administrators when necessary. A key part of the job is the installation and configuration of new hardware and software on-site, along with providing general assistance on all IT-related user inquiries. The ideal candidate possesses a completed IT qualification, strong knowledge of standard operating systems (Windows 10/11 and/or MAC OS X), MS Office/Microsoft 365 products, and practical experience using a ticketing system. This is an attractive opportunity for a service-oriented professional with excellent communication skills seeking a permanent, full-time position.