1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role requires an experienced 1st/2nd Level IT Support Specialist responsible for managing and resolving technical issues for end-users. Daily tasks include receiving and documenting IT inquiries and fault reports via phone, email, and in-person, followed by analyzing and classifying these disturbances. You will be responsible for documenting all actions within a ticketing system and ensuring follow-up until resolution, escalating complex issues to administrators when necessary. A core function involves the on-site installation and configuration of new hardware and software for users, alongside providing general assistance for all IT-related user questions. Success in this position requires a completed IT qualification, strong knowledge of Windows and MAC OS X, proficiency in MS Office/Microsoft 365, and excellent service orientation and communication skills.