IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is an excellent opportunity to join one of Europe's leading IT service providers, focusing on specialized hardware and software support. The IT Support Specialist will be responsible for the analysis and repair of hardware and software malfunctions, specifically on Apple devices including MacBooks, iPhones, and iPads. Day-to-day tasks involve processing and documenting support tickets within a CRM/ticketing system, analyzing complex technical issues, and providing on-site and remote customer support while ensuring compliance with data protection and security standards. Key requirements include a completed vocational training in IT systems integration or equivalent qualification, proven experience with Apple hardware diagnosis and repair processes, and familiarity with Apple operating systems and related services like Apple-ID and iCloud. The position offers stable employment, excellent career prospects, and a regulated 40-hour work week.