IT User and Client Management Specialist | 2026-14-03 Mitarbeiter Anwender- und Clientmanagement m/w/d im Amt für Organisation und Digitalisier

Job Summary

This role is perfect for a service-oriented IT professional eager to actively shape the IT services of a modern public administration office. As the first point of contact in the IT Service Desk (1st-Level Support), you will be crucial in ensuring stable and efficient IT operations. Day-to-day tasks involve structured processing of malfunctions, service requests, and user inquiries using the ITSM system ServiceNow, while adhering to ITIL processes. You will also actively contribute to the optimization and development of internal service processes, such as knowledge management and service catalog expansion. Key requirements include a completed IT-related qualification (e.g., IT Specialist), initial experience in IT service management, and strong, empathetic communication skills. This position offers challenging full-time tasks, flexible working models, and the chance to contribute significantly to client management, including the configuration and deployment of end-devices like PCs and mobile devices.