IT Team Leader and Service Desk Manager | 2025-111-03 IT-Teamleiter und Servicedesk-Manager m/w/d im Amt für Organisation und Digitalisierung

Job Summary

This role is for an IT Team Leader and Service Desk Manager within the Office for Organization and Digitalization, focusing on maintaining a stable, secure, and modern IT infrastructure for the administration. The successful candidate will lead a team of seven, ensuring high service quality in IT support, and driving the continuous development of IT service processes based on ITIL standards. They will actively contribute to expanding the IT Service Management System (ITSM) and optimizing workplace environments. This position offers the chance to significantly shape the future of the department through leadership, organizational talent, and IT service management expertise, making it an attractive opportunity for a professional looking to take on significant responsibility and influence IT strategy.